We love that you have trusted us to be a part of your growth journey and truth be told, when you order from us we do a little dance! We get super excited and cannot wait to get your order to you as soon as possible.
ORDER FULFILLMENT
Orders are fulfilled from Lagos, Nigeria within 1-3 business days from the time your order is processed. Processing time is 12-24 hours from purchase. Orders placed on a Friday after the cut-off post time (1 pm) or during the weekend, will be shipped on Monday within working hours.
PRE-ORDERS
You will be charged for Pre-orders at the time of ordering and these orders shall be processed 1-2 working days after the stipulated date of release and scheduled for delivery.
SHIPPING FEES
You can calculate your shipping fee once you have added your items to your bag. Please enter the destination country to see prices and delivery options. Please note, at the moment, we currently operate fully online and we don’t offer pickups at the moment.
SHIPPING // WITHIN NIGERIA
All orders within Nigeria take up to 2-4 working days from dispatch.
Please make sure that the shipping address is correct as we’re unable to redirect orders once they have been shipped. If you have any questions about your delivery, please contact us by quoting your name, order number, and full address, so we can look into it right away.
Please ensure that you have filled in a valid phone number so we can contact you on delivery.
SHIPPING // INTERNATIONAL ORDERS
Our international delivery courier is DHL. You can expect your international delivery to take between 5-10 business days.
Please ensure that you have filled in a valid and identifiable address and phone number for delivery.
KeramelNaturals is not liable for any extra custom fees charged by individual countries or extra holding times as this is beyond our control.
CUSTOMS & IMPORT DUTIES
The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to; payment of charges may be necessary to release your order from customs on arrival. If you do not accept your parcel, your items will be returned to us. You will be liable for any additional returns and customs charges about your return, the costs of these charges will be deducted from the refunds which are owed to you.
UNSUCCESSFUL DELIVERIES
Once your parcel leaves our warehouse, it’s the responsibility of the carrier. If you’re not home when our courier attempts delivery they will give you information with details on how to obtain your parcel. After a specific period as indicated by our courier, items will automatically be returned to us. If the item is returned to us in this way, we will need to charge you again for postage before sending the item out again. We will contact you in the first instance to discuss this with you. To avoid delays in delivering your parcel, we recommend having your item shipped to your daytime address (e.g: your work address).
RETURNS
Here at KeramelNaturals, we are certain you will be satisfied with our products but in the unlikely event that you are not, please note we do not offer refunds, however, we provide you with store credit in the amount of your returned goods
Goods must be returned within 14 working days after delivery. If you require a return for store credit, kindly send us an email at hello@keramelnaturals.com
Your right to return starts from the moment your order is delivered. You can return the product(s) to us within this time frame, at your own expense, along with your purchase confirmation. If 14 days have gone by since your purchase, unfortunately, we can’t offer you store credit or exchange.
We require that you send us the product(s) via tracked delivery. Shipping fees remain your responsibility.
This is necessary should they lose or damage the goods. The products remain your responsibility until it reaches us
The present right of return only applies to products that are returned in their original and complete condition and not worn beyond simply opening the product.
FOR TRAININGS AND SERVICES
1. Enrollment and Registration:
1.1 Application Process: Participants must complete the online registration form accurately, providing all required information.
1.2 Confirmation of Enrollment: Acceptance into Classes is confirmed upon receipt of the participant’s completed registration form and full payment of the course fees.
2. Payments and Fees:
2.1 Payment Deadline: Full payment of the course fees is REQUIRED in FULL and are non refundable because they are digital products.
2.2 Non-Transferable Fees: Course fees are non-transferable to other individuals.
2.3 Refused Payments: Participants are responsible for any fees incurred due to refused or rejected payments.
2.4 Non-Refundable Fees: All fees, such as application fees or administrative fees, are non-refundable.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@keramelnaturals.com
All items bought on sale are final and cannot be exchanged. ]